OWNER OF THE WEBSITE AND ITS CONTENTS

This website is the property of:

Manuwood, Unipessoal Lda
Travessa da rua Val Rosal 112, 3040-011 Coimbra, Portugal
NIPC/IVA:PT517200503

Email: [email protected]
Telephone: +351 351 239 091 163 *call national landline network
Website: manuwood.com

This website and all its contents (unless otherwise indicated) belong solely and exclusively to the owner, and are protected by copyright and intellectual property laws as defined by the European Union.

ACCESS TO THE WEBSITE AND ITS CONTENTS

By browsing and/or interacting with this website, the user accepts the Terms and Conditions set out below.

Access to the website is free to all users. The owner may freely amend these Terms and Conditions without prior notice. The user must refrain from using and must leave this website if:

  1. Do not accept the Terms and Conditions described here;
  2. You are in a country that prohibits the use or viewing of the content of this website.

COPYRIGHT

The content of the site, such as texts, graphics, logos, access icons, images, data compilations and software, is the exclusive property of the owner or their respective content providers and is protected by international copyright laws. The compilation of all the content on this site is the exclusive property of the owner and is protected by international copyright laws. All the software used on this site is the property of the owner or their respective software suppliers and is protected by international copyright laws.

By browsing our website you agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Content, use of the Content, access to the Content, or any contact on the site through which the Content is provided, without our express written permission.

DATA INTEGRITY

Our website is hosted byInovve Web Design Agency. Our website is stored in a datacenter located in Portugal in one of the leading companies in the sector. This datacenter is Quality Certified (UNE-EN-ISO 9001, EFQM and Six Sigma), Environment Certified (UNE-EN-ISO 14001) and Information Security and Information Systems Management Certified (ITIL, BS 7799 and BS 15000).

This website is monitored daily by Anti-Virus, Malware, Firewalls, Data Encryption and similar tools, in order to minimize possible computer attacks by third parties. However, any breach of data integrity that occurs from the moment the information is generated and transmitted from our server to the visitor's computer will not be the responsibility of the owner.

EXEMPTION FROM GUARANTEES

Use of this website is at your sole risk. This website and its contents are provided without any warranties, express or implied, including, but not limited to, warranties of merchantability, non-infringement of third party rights and fitness for a particular purpose. the owner does not warrant that access to this website will be uninterrupted and/or free from errors or disruptions. Likewise, no warranty is made that this website will be secure or free of viruses and/or other harmful material, or that the information contained on this website is complete, accurate or timely.

the owner reserves the right to restrict or terminate access to this website or any feature or part thereof at any time, with or without notice.

LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, neither the owner nor any third party involved in the creation, production, or dissemination of this website may be held liable for any loss, damage or cost, whether contractual, non-contractual (including negligence) or otherwise, arising as a result of reliance on the information contained on this website, and liability for direct, indirect, incidental, special, consequential and punitive damages is expressly excluded, indirect, incidental, special, consequential and punitive damages, loss of profits and damages resulting from lost data or interruption of website activities arising from or relating to the use or impossibility of use of this website and its content, whether based on warranty, contract, tort or any other legal theory, regardless of whether the owner has been negligent or has been notified of the possibility of such damage.

INDEMNIZATION

Without prejudice to the measures provided for in general law, the user undertakes to indemnify and hold harmless the owner from all liability arising from misuse of this website and/or breach of these Terms and Conditions.

APPLICABLE LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with Portuguese law. The user irrevocably consents to the jurisdiction of the courts located in Portugal to hear any action arising from and/or related to these Terms and Conditions and/or the use of this website.

This site is the responsibility of the owner, based in Portugal. It can, however, be accessed from several other countries around the world. Since each of these locations has its own legislation that may differ from the legislation in force in Portugal, by accessing this site you waive (except as provided below) any other regulations or laws that are not applicable in Portugal, regardless of the existence of conflicting legal principles, in relation to any matter arising from or related to the use of this site, except as provided below. The owner does not guarantee that the content of this site is appropriate or available for use in other locations, and access to it from territories where its content is considered illegal is prohibited. All those who choose to access the site from other locations do so exclusively on their own initiative and are therefore responsible for complying with the applicable local legislation.

ELECTRONIC COMMUNICATIONS

By visiting this site and filling in the contact form, sending us e-mail messages, or using any other interaction that this website allows, you are communicating with us electronically and also agreeing to receive messages from us by the same means. We will communicate with you via e-mail or by placing notices on the site. You agree that sending any agreements, notices, disclosures or other communications to you electronically will immediately satisfy any legal requirement to formalize such communications in writing.

GENERAL PROVISIONS

If any provision of the Terms and Conditions is found by any court of competent jurisdiction to be invalid, the invalidity of any such provision shall not affect the validity of the remaining provisions of the Terms and Conditions, which shall remain in full force and effect.

GENERAL CONDITIONS OF SALE

  1. Identification of the Parties

Between Manuwood unipessoal Lda, with NIPC, PT517200503 and registered office at Travessa da Rua Vale do Rosal, 112, 3040-011 Coimbra, Portugal, hereinafter referred to as the seller, and the customer, hereinafter referred to as the buyer, whose data is provided during the purchase process.

  1. Description of Products or Services and Safeguard against Computer Errors

Manuwood unipessoal Lda strives to provide accurate and up-to-date descriptions of its products or services on its product page. However, due to the nature of technology and possible computer errors, we cannot guarantee that all information is completely accurate or error-free.

We reserve the right to correct any errors, inaccuracies or omissions, even after an order has been submitted. If an error occurs regarding the price, description or availability of a product or service, we will inform the customer as soon as possible and give them the option of confirming the order with the corrected information or canceling the order and receiving a full refund, if applicable.

Manuwood unipessoal Lda shall not be liable for any direct, indirect, incidental or consequential damages arising out of or in connection with computer errors, including, but not limited to, loss of profits, business interruption or loss of data.

The purpose of this clause is to protect both Manuwood unipessoal Lda and the customer in the event of computer errors that may occur in the descriptions of the products or services offered.

3. Product guarantee

Products sold by Manuwood unipessoal Lda benefit from a 3-year legal guarantee of conformity. In addition to the legal guarantee, some specific products may offer an additional commercial guarantee of up to 10 years as indicated in the product description.

  1. Order and delivery process

4.1 Order placement

The customer may order through the Manwood Unipessoal LDA website, following the purchase process indicated. At the end of the order, the customer agrees to purchase the products or services selected for the price and the conditions indicated.

4.2 Order confirmation

After the order, the customer will receive a confirmation email with the details of the same. This confirmation does not guarantee the acceptance of the order, being subject to the availability of stock, confirmation of payment and other conditions described under these general conditions of sale.

4.3 Right not to accept the order

Manuwood Unipessoal LDA reserves the right not to accept the order made by the customer, exempt from responsibility for any eventual damages, namely, in the following situations:

Product without stock;

Incomplete or non -verifiable billing information;

Failure to confirm payment;

Suspected fraud;

Impossibility of delivery to the address provided;

Identification of an error in price or product description;

Failure by the CGV or customer customer (for example, if there are reasons to believe that the customer is underage).

4.4 Delivery process

After accepting the order, the products will be sent to the address indicated by the customer during the purchase process. The estimated delivery time is indicated on each product page and may vary depending on availability, characteristics of the item and destination of the order.

As encomendas que, devido ao seu weight, volume, length, quantity or transport characteristics, necessitem de ser expedidas em palete são consideradas palletized shipments. Incluem-se, nomeadamente, encomendas de decks, coverings, structures and accessories in wood, composite or aluminum, beams, beams, profiles and other materials of large dimensions or volume.

Os envios paletizados são entregues at sidewalk level, in front of the address indicated by the customer, considering delivery made at that point. The movement of the merchandise into the property, as well as its subsequent transport and storage, are the responsibility of the customer.

Os envios paletizados são efetuados, por regra, através de heavy truck, with vehicles with a gross weight of up to approximately 13 tons being able to be used. É da responsabilidade do cliente assegurar que a morada indicada dispõe de adequate and safe access for movement, approach and maneuvering of this type of vehicle.

Caso as condições de acesso não permitam a aproximação do veículo ao local de descarga em condições adequadas e de segurança, delivery may not be made. In this case, the customer must indicate an alternative address or location with suitable conditions for unloading or, when possible, collect the goods from the carrier's premises.

No caso de produtos que, devido ao seu weight, length or dimensions, necessitem de manuseamento por mais do que uma pessoa, nomeadamente vigas, barrotes, perfis ou outros materiais de grandes dimensões, o cliente deverá assegurar os human or mechanical means necessary to receive and unload the merchandise, including driver support when necessary.

Quando a entrega não possa ser realizada por motivos imputáveis ao cliente, nomeadamente lack of accessibility, absence on site, lack of adequate conditions for unloading or lack of the necessary means to receive the goods, poderão ser imputados ao cliente os custos adicionais daí resultantes, incluindo new delivery attempt, change of address, storage or return of merchandise, according to the amounts charged by the carrier.

4.5 Shipping costs

Shipping costs will be informed during the purchase process. The customer will be responsible for providing a valid address and is available to receive the order at the time of delivery.

5. payment methods

Payments will be made in euros (€) and the following payment methods are accepted:

  • MBWAY
  • Visa Card
  • MasterCard Card
  • Bank transfer
  • PayPal
  • Klarna 
  • Floa

We highlight that payments made on our site are processed by Eupago, a leading company in online payment solutions in Portugal.

EuPago details: Company: EuPago, Lda. NIPC: 509708785 Headquarters: Av. Sidónio Pais, 379, 4100-468 Porto, Portugal Website: www.eupago.pt

6. Cancellation and Right to Withdraw the Order

a) The customer can cancel the order placed on the website www.manuwood.com at any time before dispatch, and shall be entitled to a full refund of the amount paid.

b) Upon receipt of the order, in accordance with article 10 of Decree-Law No. 24/2014, of 14 February, the client has the right to freely resolve the contract, and may return the products without the need to present a justification.

c) For the return to be accepted, the products must comply with the following conditions:

  • Must be returned in its original packaging (when applicable);

  • They may not have been used or show signs of use;

  • They must be complete, including all components, accessories, instruction manuals and protection elements, as delivered;

d) The customer must communicate their intention to resolve the contract by email:[email protected]

e) The right of withdrawal can be exercised within 14 days of receipt of the order.. The customer must return the products to Manuwood within 14 days of the notice of termination, either by post or directly at the company's premises.

f) Once the return is accepted, Manuwood unipessoal Lda will refund the amounts paid for the returned products. Shipping costs for the initial order are non-refundable. The refund will be made after checking the condition of the goods, within a maximum period of 14 days after notification of the resolution. If the goods are not received or the customer does not provide proof of return, Manuwood unipessoal Lda reserves the right to withhold the refund.

g) All return costs are the responsibility of the customer

h) If the customer does not organize the return, Manuwood Unipessoal LDA may intermediate the process with the carrier to collect the products in the delivery address, keeping the customer informed about the procedures.

(i) Unipessoal Manuwood Lda reserves the right to refuse returns of products that present signs of use, damage or have been altered in compliance with its original state.

j) The right of resolution does not apply to personalized and/or manufactured products by measure, or which, due to its nature, compromise safety and hygiene conditions.

k) Return address: Travessa da rua vale do Rosal, 112, 3040-011 Coimbra

7. Responsibility

Manuwood unipessoal Lda is committed to providing quality products and efficient services to its customers. However, we recognize that unforeseen circumstances or problems may occur during the process of purchasing, delivering or using the products. Accordingly, we declare the following:

Defective Products: If a product received by the customer has manufacturing defects or is not as described, Manuwood unipessoal Lda undertakes to provide an appropriate solution, which may include exchanging the product, refunding the amount paid or carrying out repairs, in accordance with the applicable warranty and returns policies.

Delivery delays: We will do our utmost to meet the delivery deadlines established during the purchase process. However, in exceptional cases, such as adverse weather conditions, logistical problems or other circumstances beyond our control, delivery times may be affected. In these situations, we undertake to keep the customer informed and to resolve the problem as quickly and effectively as possible.

Pricing Errors: Despite our efforts to ensure the accuracy of product prices, an occasional pricing error may occur. If a product is listed with an incorrect price due to a system error or inaccurate information, we reserve the right to refuse or cancel any order placed for that product. If the order has already been processed, we will inform the customer of the error and offer the option to cancel or purchase at the correct price.

Customer Service: We are committed to providing excellent customer service. If you have any questions, problems or need assistance with a purchase, delivery or use of our products, our customer service team will be on hand to help and resolve any issues quickly and efficiently.

  1. Changes to the General Conditions of Sale

Manuwood unipessoal Lda reserves the right to change these General Conditions of Sale at any time without prior notice. However, we undertake to inform the customer of any significant changes to the general conditions of sale in good time. We recommend that you periodically review these conditions to keep up to date with any changes. Your continued use of our website and purchases after the publication of any changes will constitute your acceptance of those changes.

  1. Product installation

Manuwood unipessoal Lda adopts the DIY (Do It Yourself) concept, providing content with tutorials, technical sheets and installation guides to help customers assemble and install products. However, we recognize that not all customers have the ability or desire to carry out the installation themselves. For this reason, we also provide a network of installer partners who are verified by Manuwood unipessoal Lda. These professionals have experience and expertise in installing our products and can be contacted by customers who want professional assistance with assembly or installation. We believe that offering our customers this choice is fundamental to ensuring a satisfactory and safe shopping experience.

  1. Consumer Protection Bodies

In the event of a dispute and in addition to judicial jurisdiction, consumers also have the right to resort to alternative dispute resolution bodies:

Coimbra Consumer Conflict Arbitration Center Address: Av. Fernão Magalhães, n.º 240, 1º, 3000-172 Coimbra Website: http://www.centrodearbitragemdecoimbra.com

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Address: Nova University Law School - Campolide Campus, 1099-032 Lisboa Website: http://www.arbitragemdeconsumo.org

These entities are competent to resolve consumer disputes quickly and effectively, providing an alternative to the traditional judicial route.

  1. Applicable Law

All information not specifically addressed in these General Conditions of Sale shall be subject to the Portuguese legislation in force. In the event of a dispute, the parties agree to submit to the exclusive jurisdiction of the Portuguese courts.

Data: 23/09/2026